PRIVATE AIRPORT TRANSPORTATION
Help with Your Reservation
Find the right next step for a change, cancellation, flight update or lost item.
Call or text 847-592-4599.
Manage your reservation
To request a change or cancellation, use the reservation link in your confirmation or contact our office. We’ll review your request and confirm the next steps.
We understand that travel plans can change. We’ll do our best to accommodate adjustments, including pickup times, locations and other trip details. Changes depend on availability and existing schedules, so please let us know as early as possible. Last-minute changes may not always be possible.
A requested change or cancellation is not confirmed until we accept it. Please check your updated reservation details.
Flight changes
We track arriving flights to help coordinate your airport pickup. Please provide your airline and arriving flight number when booking. If the booking form does not accept your flight information in the designated fields, enter it in the Notes box.
When we have your correct flight information, we’ll track your arrival and adjust your pickup for delays to the same flight. You don’t need to request a new pickup time simply because your flight is delayed.
If no flight information is provided, we cannot track your arrival. Your reservation will remain scheduled for the original pickup time you requested.
If your flight is cancelled, please notify us as soon as you find out, even if you don’t yet have replacement travel plans. If you’re rebooked on another flight or your flight details change, contact us with the new information as soon as it’s available.
If you decide not to travel or no longer need your pickup, please request a cancellation. The applicable refund depends on when we receive your request under our cancellation policy.
There is no additional fee simply because your original flight is delayed or you need to reschedule a missed-flight pickup. Changes to a different flight depend on availability. If you request a different route or destination, we’ll explain any price change before you agree.
Safety, incidents and lost property
Wear your seat belt and follow reasonable safety instructions. Smoking, vaping, illegal drugs, threatening conduct and vehicle damage are not permitted. Open vehicle doors only when it is safe.
If you have an immediate safety concern, ask to stop in a safe place and contact emergency services when needed. Report the incident to our office as soon as you can.
If you think you left something in a vehicle, contact our office with your reservation details, a description of the item and a way to reach you.
We’ll check whether the item has been found and discuss any available recovery or return arrangements. We cannot guarantee that a lost item will be found or returned. Please check that you have all your belongings before leaving the vehicle.
O’Hare Taxi and Limo reviews cleaning and damage reports using the available incident evidence. Contact our office with your reservation details if you want to report an incident or challenge a cleaning or damage report.
Contact the office
Need help with a booking, change, cancellation or refund? Call, text or WhatsApp our office at (847) 592-4599. You can also email management@oharetaxilimo.com. Include your reservation details when you contact us.
Hablamos español.
Check your email for your online reservation confirmation. A confirmation text may be sent separately. Reply to trip-update texts by text; use the office number for calls or WhatsApp.