PRIVATE AIRPORT TRANSPORTATION
O’Hare and Midway Airport Taxi Pickup Guide
Collect your bags, get your group ready and follow the pickup instructions sent to you by text.
Call or text 847-592-4599.
Your airport pickup
Use your arriving flight number and the Chicago arrival date and local time shown on your itinerary—not the date you leave the other city. For example, if your flight arrives in Chicago at 1:00 a.m. Tuesday, use Tuesday as the arrival date even if you departed on Monday.
Allow time after landing to leave the aircraft, collect bags and complete any required immigration or customs checks.
U.S. preclearance means completing U.S. immigration and customs before departure. Check with your airline if you are unsure whether it applies. Allow longer for children, larger groups or assistance needs, and let us know if bags or immigration take longer.
We’ll send trip reminders by text, along with updates when your driver is on the way or has arrived.
Once everyone in your group is together, you have collected your luggage and you are ready to leave the terminal, reply to your trip text to confirm you are ready. Airport pickup rules do not allow drivers to wait at the curb, so your driver will approach the terminal after you confirm.
It usually takes about 8–10 minutes to reach the pickup area, although heavy airport traffic, seasonal congestion or construction can take longer. We will do our best to reach you promptly while following airport pickup rules.
Meet on the lower Arrivals level, outside baggage claim, at the confirmed door and commercial pickup lane. Before entering a vehicle, match the driver and vehicle to the details provided. If anything does not match, contact our office before entering the vehicle.
If you cannot find your driver, contact them directly using the phone number sent by text. If you cannot reach your driver or need additional assistance, contact our office at (847) 592-4599.
Where to meet your driver
| Airport and terminal | Door / meeting point | Pickup lane |
|---|---|---|
| O’Hare — Terminal 1 | Door/Vestibule 1E | Middle lane |
| O’Hare — Terminal 2 | Door/Vestibule 2C | Middle lane |
| O’Hare — Terminal 3 | Door/Vestibule 3E | Middle lane |
| O’Hare — Terminal 5 | Door 5D | First lane closest to the terminal |
| Midway | Door 2 | Middle lane |
Flight delays and changes
We track arriving flights to help coordinate your airport pickup. Please provide your airline and arriving flight number when booking. If the booking form does not accept your flight information in the designated fields, enter it in the Notes box.
When we have your correct flight information, we’ll track your arrival and adjust your pickup for delays to the same flight. You don’t need to request a new pickup time simply because your flight is delayed.
If no flight information is provided, we cannot track your arrival. Your reservation will remain scheduled for the original pickup time you requested.
If your flight is cancelled, please notify us as soon as you find out, even if you don’t yet have replacement travel plans. If you’re rebooked on another flight or your flight details change, contact us with the new information as soon as it’s available.
If you decide not to travel or no longer need your pickup, please request a cancellation. The applicable refund depends on when we receive your request under our cancellation policy.
There is no additional fee simply because your original flight is delayed or you need to reschedule a missed-flight pickup. Changes to a different flight depend on availability. If you request a different route or destination, we’ll explain any price change before you agree.
Need help finding the pickup?
Need help with a booking, change, cancellation or refund? Call, text or WhatsApp our office at (847) 592-4599. You can also email management@oharetaxilimo.com. Include your reservation details when you contact us.
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Check your email for your online reservation confirmation. A confirmation text may be sent separately. Reply to trip-update texts by text; use the office number for calls or WhatsApp.
Visiting from another country? Contact us on WhatsApp
You can contact our office on WhatsApp. O’Hare and Midway airports offer free Wi-Fi, which can help you contact us after landing even if you don’t have U.S. cellular service.
If you cannot receive your trip texts or need help coordinating your pickup, contact our office on WhatsApp at (847) 592-4599.