PRIVATE AIRPORT TRANSPORTATION
Changes, Cancellations & Refunds
Review the cancellation rules for the affected trip and how to send your request.
Call or text 847-592-4599.
How to request a change or cancellation
To request a change or cancellation, use the reservation link in your confirmation or contact our office. We’ll review your request and confirm the next steps.
We understand that travel plans can change. We’ll do our best to accommodate adjustments, including pickup times, locations and other trip details. Changes depend on availability and existing schedules, so please let us know as early as possible. Last-minute changes may not always be possible.
A requested change or cancellation is not confirmed until we accept it. Please check your updated reservation details.
How your refund is calculated
The refund percentage applies to the full amount paid for the affected trip, including the fare, paid extras and gratuity. The same percentage applies to all of these amounts; we do not calculate separate cancellation refunds for individual extras or tips.
For a round trip or another booking with several trips, each cancelled trip is calculated separately using its original allocation of shared charges and gratuity.
Cancelling one trip does not change the price of a trip you keep. A refund cannot exceed the amount paid for the cancelled trip that has not already been refunded.
The time we receive your original cancellation request determines the applicable cancellation band. We will review the request, your reservation terms and any required flight information, then confirm the cancellation and any refund.
For a connecting journey, we use the final flight arriving at the airport where we will pick you up. If that flight is cancelled before departure, diverted, or its actual status cannot be verified, contact us so we can review the circumstances.
Cancellation and refund processing are separate. We will confirm any approved refund; your payment provider may take additional time to show it.
If your reservation was accepted under earlier terms, we will review those terms when resolving your request.
Eligible pickups from O’Hare or Midway
| Cancellation request received | Refund for that airport pickup |
|---|---|
| Before actual takeoff of your final flight into the pickup airport | 100% |
| At or after actual takeoff, but before actual touchdown of that flight | 50% |
| At or after actual touchdown of that flight | No refund |
Rides to the airport and other trips
| Cancellation notice before pickup | Refund |
|---|---|
| 6 hours or more | 100% |
| More than 2 hours, but less than 6 hours | 50% |
| 2 hours or less | No refund |
Help with your request
Need help with a booking, change, cancellation or refund? Call, text or WhatsApp our office at (847) 592-4599. You can also email management@oharetaxilimo.com. Include your reservation details when you contact us.
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Check your email for your online reservation confirmation. A confirmation text may be sent separately. Reply to trip-update texts by text; use the office number for calls or WhatsApp.