Privacy and service messages
O’Hare Taxi Now is a website of O’Hare Taxi and Limo. Our booking confirmations, trip messages and customer service use the O’Hare Taxi and Limo name.
Information used for your reservation
We use the contact and travel information you or your booking contact provide to quote, arrange and manage your ride. This includes passenger and booking-contact details, pickup and destination, travel dates and times, airline and flight details for airport pickups, passenger and luggage counts, and the vehicle or other options requested.
We also use reservation, payment and communication records to help with changes, cancellations, refunds and service questions.
Who uses that information
O’Hare Taxi and Limo uses Moovs Software to manage booking, dispatch and trip communications. O’Hare Taxi and Limo dispatch and the driver or transportation provider assigned to fulfill your reservation use the trip and contact information needed to coordinate your ride.
Card-payment information is entered through the payment service shown in the booking or payment form.
Website features
Our website includes services from other companies that help us understand visits and advertising results.
Service texts
Trip-related texts may include reservation information, reminders, driver or trip-status updates, payment links and replies to your service questions. The messages you receive depend on your reservation and communication settings. Message frequency may vary. Message and data rates may apply.
Reply STOP to the number sending your Moovs booking texts to stop messages from that number, including trip reminders and status updates. Reply START to resume. For trip help while texts are stopped, call O’Hare Taxi and Limo at (847) 592-4599 or email management@oharetaxilimo.com.
Keeping records and handling requests
We keep customer information according to the type of record and the reason it is needed. Essential booking, payment and agreement records are retained for accounting, recordkeeping and handling claims. Routine trip messages and enquiries are kept for shorter periods.
We review information for secure deletion or de-identification when the retention period ends, unless it is still needed for an unresolved payment, request, claim or legal obligation.
You can ask us to access, correct or delete your information. We verify identity or authority, review the request and explain what we can do and what must be retained. Payment providers may keep information under their own legal and regulatory obligations.
Questions about your information
To ask about information relating to your reservation or report an account or privacy concern, contact management@oharetaxilimo.com or call (847) 592-4599.
Include enough reservation information for us to locate the relevant record. We verify identity or authority before disclosing reservation-specific information, including when someone contacts us on another passenger’s behalf.
Keep reservation links, passwords and verification codes private.